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Q: StylusWhen I write on the screen, no electronic ink appears. What could be wrong?
A: If your pen tablet is configured for PenX, you have a choice of three different models for writing with the pen. Dependingon which model is chosen, you will need to do something different to get ink to appear on the screen.

Model 1: Press the barrel button on the pen and then continue to write while holding down the barrel button.
Model 2: Bring the pen close to the screen, press and release the barrel button on the pen and then write on the screen.
Model 3: Use the PenX toolbar to switch between "cursor movement" mode and "inking" mode. The toolbar can either be found in the task bar, near the clock, or it can be a floating window, depending on which version of PenX is installed in your pen tablet.

Note that Models 1 and 2 are used mostly on the Stylistic 1200 and 2300, and Model 3 is used mostly on the Stylistic LT, thePoint 510, and the Point 1600.

You can choose any of the above writing models from the "Handwriter Settings" icon in the Windows Control Panel. Open theControl Panel, double tap on "Handwriter Settings", tap on "Recognition", and choose the desired model under"Mouse/Recognition Mode".

If your pen tablet is configured for Pen Services, then the pen should automatically draw ink on the screen when the cursor is positioned in a text entry field.

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Q: Does the pen have a battery inside? What kind of battery is it? How long does it last?
A: Yes. The pen has an AAAA size, 1.5 volt, alkaline battery inside. The battery should last about 1 year under typical use. More frequent use will result in a shorter battery life.

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Q: Why doesn't the pen work any more? It was working fine a little while ago.
A: First, you need to determine if this is a hardware problem or a Windows driver problem. Check to see if the pen works on the hotpads at the edge of the screen (contrast, brightness, etc.), Also check to see if the pen can be used to start the BIOSSetup Utility by double-tapping on the screen during the boot process (note that the PenCentra doesn't have a BIOS SetupUtility).

If the pen works on the hotpads or in the BIOS Setup Utility, then the problem is probably with the Windows pen driver. Try reinstalling the pen driver — instructions on reinstalling the pen driver can be found elsewhere in the list of FAQs. If that does not help, then contact your local help desk or reseller for more help, or contact FPC Technical Support for additional assistance.

If the pen does not work on the hotpads or in the BIOS Setup Utility, then it is most likely a hardware problem. If the pen is an "active" pen (shipped with the Stylistic 500, 1000, 1200, and 2300) then try the pen on another Fujitsu pen tablet that has the same model number as the one with the problem. If the pen works on the second tablet, then the original pen tablet probably needs to be repaired. Contact your local help desk or reseller for instructions for having the tablet repaired, or feel free to contact FPC Customer Support.

If the pen doesn't work on the second tablet, then try replacing the battery in the pen and replace the pen tip with a new one. Extra batteries and pen tips are shipped in the box with every pen tablet. If you don't have a spare battery or pen tips, then contact your local help desk or reseller, or feel free to contact FPC Customer Support.

If replacing the batteries and the pen tip does not correct the problem, then contact your local help desk or reseller for more help, or contact FPC Technical Support for additional assistance.

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